My last topic was closed, so I'll respond here. I did direct my concerns to MixMeister and was told long ago that their would be an update. When I asked again, I was told that Pro 6 was not a priority anymore, that they were concentrating their efforts on Fusion.

This forum section is to discuss 'Bug Reports', correct? Why should we report them if nothing is to be done about them? May as well delete the 'Bug Reports' section for 'Pro 6' since it will make no difference if these bugs are reported or not. Right? Please correct me if I'm wrong...

Ok Steve, let's call a spade a spade here!

You've 'reported' your issues here, and at no time have you stated any response you may have received to a direct Email of your issues to MixMeister Technology LLC.

Your Previous Thread was closed due to the nature of the post, and the fact that it conflicts with Site rules.

As has been pointed out previously, and in posts to other users/members with regards to other issues, contact MixMeister Technology LLC direct.

I can understand and appreciate that as a working DJ, you feel you have a lot invested in the software, and that you want you rissues addressed.

Unfortunately because we want something, doesn't automatically mean we get it! I want Microsoft to fix the bugs in their software that allowed the machine I'm typing this message on to get infected with a Virus and lost me loads of work - unfortunately they don't seem to care one way of another about users wishlists or bug reports as much as the MixMeister team.

The other thing that I think you need to be aware of is that the team at MMT are only a small team, and having met with Aaron I know that he does take ALL issues seriously, and that his biggest business issue is balancing fixing issues with creating new software (The creation of new software is essential in order to fund the time & expense needed to correct bugs).

By all means report your Bugs and please advise the forum here of any official response you may get sent as a result of your direct contact with the team.

But please, keep your anger under control - a post detailing your disappointment and the lack of response you feel you've had is more than fair, a post full of threats and invective [EDIT - Spelling corrected] isn't.

I hope that you can understand this, and I also hope that your issues do get resolved - not least because I also find/found myself a victim of random dropout's when using Studio 6 on one machine!

R.

This message has been edited. Last edited by: <Wildr>,

I agree to Steve! I think i can not trust MixMeister company anymore

Again SnoopyDog, as I said to Steve, take your concerns up with them officially via their site.

R.

Are you serious? Your reference to a virus being able to infect Microsoft's operating programs has nothing to do with what we're talking about. They fix bugs as they find out about them with constant updates, which is why they are on top.

Where are these so called threats that you said my post was full of? I can't find one... What does invicitive mean? Is that even a word?

MixMeister is ignoring what's going on, it's as simple as that. No use to start using big words to explain a simple situation...

Don't know what you mean, Wildr

This is the official MixMeister Site where i hoped to get support for more than one year, but nothing really happened. Now i learned, i have t pay 200 bucks for a "bug fix" but this "bug fix" has several other issues.

And i think, what i wrote above is something that Aaron should read and comment, not you. I'm very sad and disappointed.

Edit: and yes, i contacted MixMeister "support" by mail...

This message has been edited. Last edited by: SnoopyDog,

Alright everyone chill out a bit.

Steve - your original topic was probably closed because it doesn't actually report a bug and was just venting frustration at Mixmeister which IMO is actually a valid use of this forum provided it's done constructively but maybe keep the bug reports for actual bug reports.

As with other software even if it is no longer being updated frequently other users may have found workarounds that can help therefore the forum is still relevant.

SnoopyDog - I've never heard of Mixmeister charging for bug-fixes, only upgrades to new products. There is an important distinction there.

Constructive feedback positive AND negative is welcomed here and Aaron/MMT do read the forums and often actions are taken as a result of user feedback.

Ok I *Did* post another reply, but either it was deleted or it failed - brief summary;

1) This Isn't the MixMeister official site, check This Post for details. And go to The Official MixMeister Website - presumably where the software was bought from in the first place.

2) Invicitive was a typo on my part - apologies it confused you Steve, the word is Invective.

3) Apologies again Steve that you couldn't understand my vocabulary, I'll try and use simpler language in future, or explain myself better.

4) Criticism is fine, inflammatory statements are not, as per Dan's post regarding the rules Here. Again, I refer you to the locked thread where I quoted those statements I regard as being beyond criticism.

5) My comments regarding Microsoft are to draw a comparison in that the majority of software producers find bugs and issues and correct them as it's financially viable (by this I mean that the cost of fixing them isn't more than the cost of producing a new product), if it's not they either advise you to use a 3rd party piece of software (Anti virus for example), or they produce a new version with new flaws (now where have I heard that criticism before?).

6) Snoopy, if you post a comment in an open forum, then you can expect to receive responses by ANY member of that forum. If you want to quiz Aaron solely on something, then send him a Private Message or an email.

Finally, has any of this resulted in any movement forward? No!

If you feel you have a problem with something you have purchased, the most effective steps to take are always to address your complaint to the producer of that product.

As Dan says, The Dev team do read, and respond to Wish List & Bug Issues raised on these boards, if you want something fixed however, you may be better to remember the old saying:

"You catch more flies with honey, than you do with vinegar".

quote:

6) Snoopy, if you post a comment in an open forum, then you can expect to receive responses by ANY member of that forum. If you want to quiz Aaron solely on something, then send him a Private Message or an email.

But your answer did not help anyone here.

quote:

But your answer did not help anyone here.

Pehaps If a specific question had been asked instead of a just a rant?

And I'm sorry that providing you with a link to the official MixMeister website in order to raise your issue with the producer of the software you have difficulty with is not helpful to you, what would have helped you?

R.

@Wildr: My specific questions and problems: See all my other posts in this forum

I’ve seen so many of these posts, I just have to laugh. People feel that by simply posting a bug report or complaint that it will be fixed. Sorry folks, life ain’t like that.

Software will always have bugs, unfortunate, but true. And these ‘bugs’ aren’t limited to just software, but pretty much every product out there. Think of the car, they’ve had over 100 years to perfect it, and they haven’t yet. To suggest a company cannot come out with a new product until they have 100% fixed the last version is down right ludicrous. Has anyone had a bsod? I can’t for the life of me understand why Microsoft has left Windows 3.1, after all, it still has bugs, right?

Although I can sympathize with the frustrations MM6 has for some people, it’s time to let go of the anger. Fusion is a new product, and Mixmeister has decided not to continue development on MM6. That is their choice, that is their prerogative. Until you guys are members of the board, I suggest you stop telling them how to run their business.

@phreaq: If i don't have to pay $200 for the "bug fix", i agree with you...

This message has been edited. Last edited by: SnoopyDog,

quote:

Originally posted by SnoopyDog:
@phreaq: If i don't have to pay $200 for the "bug fix", i agree with you...

you were quoted $200 to fix a bug in MM6?

The only way to get rid of bugs in MMPro 6 is to buy an upgrade to Fusion Video which costs 200€, cause there is no more support for MMPro 6. Aaron told me here in this forum, the buggy handling of video codecs in MMPro 6 that causes stuttering video output is "improved" in Fusion Video and these "improvements" will not be merged down to MMPro 6.

ahhh, now I get it, it's $200 for a new product, not a bug fix. quite a bit different imo.

that's kinda like blowing your car engine, and telling me the dealer quoted you $30,000 for a new engine (with a new car surrounding the new engine).

quote:

Originally posted by phreaq:
ahhh, now I get it, it's $200 for a new product, not a bug fix. quite a bit different imo.

that's kinda like blowing your car engine, and telling me the dealer quoted you $30,000 for a new engine (with a new car surrounding the new engine).

phreaq +1

Thanks for all of your posts. Let me first address the new video playback in Fusion + Video.

Fusion + Video does video differently than Pro 6. We rewrote several sections of the code to eliminate video stutters and support MPEG-2 reliably. It isn't practical to port this back to Pro 6. Doing so would take weeks and we've stopped investing in Pro 6.

Regarding the general issues with Pro 6, the audio stuttering has a workaround: use DirectSound. I know Steve cares deeply about the issue with the catalog previewing the wrong track following a change to the search field. I know this is annoying and it too has a workaround: select the track again.

Having worked for Microsoft, I can tell you that nearly all their effort is focused on upcoming products. They only fix the most severe bugs in previous versions.

I'm sorry that we have let you down. I hope this explanation helps in some way.

Wildr wrote "3) Apologies again Steve that you couldn't understand my vocabulary, I'll try and use simpler language in future, or explain myself better."

Maestro says: Don't be-little me, it only makes you look ridiculous. The only word that came to mind with what you typed was 'indicative' which didn't make any sense to me.

Wildr wrote: "You catch more flies with honey, than you do with vinegar".
Maestro says: It's the squeeky wheel that gets the grease!

phreaq wrote: "Fusion is a new product, and Mixmeister has decided not to continue development on MM6. That is their choice, that is their prerogative. Until you guys are members of the board, I suggest you stop telling them how to run their business."
Maestro says: The minute a business stops listening to their customers, is the start of their own demise.

Aaron wrote: "I know Steve cares deeply about the issue with the catalog previewing the wrong track following a change to the search field. I know this is annoying and it too has a workaround: select the track again."
Maestro reply: I'm not quite sure in what you mean by "select the track again." Whatever song was in that position will keep previewing even if I select it again and again and again. If I do a more general search that places the song in a different position, then it will work to preview the correct song. What a pain in the butt! In a 'Live' setting, that is so annoying. Why not just fix it? You had told me in a previous email (which I still have somewhere...) that it would be addressed in an upcoming update but nothing has come. I didn't realize that that same problem existed in Pro 5. I'm not sure why it wasn't addressed when Pro 6 was released...

There are too many things to respond to, so I will simply close by saying that there are many of us that love MM Pro and are very sorry to see it go. It was a great program that will be sorely missed. We also feel, take it with a grain of salt if you must, that Fusion will kill MM and we would all hate to see this happen. This is the main reason we keep raising our voices. I think you can expect this to stop soon since most of us are tired of the battle.

While typing that, I just came up with something... Why doesn't MM promote a temporary sale of Pro 5 & Pro 6 just to see how many licences they sell in a given period of time. That would be interesting being that Pro 5 seems to be the most sought after of them all. It is actually the only MM program available through illegal software sites, so it must still be popular.

quote:

Wildr wrote "3) Apologies again Steve that you couldn't understand my vocabulary, I'll try and use simpler language in future, or explain myself better."

Maestro says: Don't be-little me, it only makes you look ridiculous. The only word that came to mind with what you typed was 'indicative' which didn't make any sense to me.

As I explained Steve, it was a typo on my part when I used the word Invicitive rather than invective.

My explanation above honestly wasn't intended to belittle you, and I'm sorry you took it that way, it was a genuine comment that I would try to explain myself clearer, and your point about using 'big words' was well made & well taken.

Your choice of words here is somewhat telling tho'

quote:

I think you can expect this to stop soon since most of us are tired of the battle.

Emphasis added by me.

I think Aaron has provided a fairly clear cut answer to *your* issue, and nothing more can be gained by revisiting it.