Am using Studio 7.2.2. Has been working fine until last week when it quit letting me burn to a CD. The dialog box doesn't come up. It will let me save to mp3 file but if I click on the CD icon or select File, Burn CD... nothing. No error message... nothing.

I'm running on Vista (grr!) and that's all I know to tell you.

Any ideas on why it would work one day and then quit working?

Thanks in advance.

ABBAbear

quote:

Originally posted by ABBAbear:
I'm running on Vista (grr!) and that's all I know to tell you.


ABBAbear

Have a look at this other post
in the Fusion Help forum.
... even tho it is a post about Mac usage, there is information about the kind of detail that would be useful for you to provide ....

Problems with CD burning issues in Fusion/Studio are unique to individual installations, depending on what other types of CD burning applications and drivers are present in your system. There are a whole variety of things you can try to re-establish this functionality, but MM technical support is best prepared to present you with the best options based on the problem which will be unique to you. MM licenses Gear Software's CD burning drivers for use in its products, and at all times I've been able to use combinations of recommendations from them as well as the Microsoft Knowledgebase in general to re-establish full burning functionality in MM products and/or other burning applications present in my systems over the years without really ever needing to contact MM tech support. But, I am a systems engineer, so I work from my own personal experience and expertise.

However, trying to walk through potentially dozens of things to try via forum interaction posts here would be prohibitively difficult, if not impossible for the average person. So, I do not recommend that you "fiddle" around with your problem.

For your CD burning problem in Fusion or Studio7, please contact MM tech support directly, as they specialize in dealing with this particular issue on a case-by-case basis and have the knowledge at their fingertips, based on years of support for the diverse issues that are the causes of burning problems here. You must have a legitimately licensed copy of the Fusion or Studio7 software, then contact them here:

http://www.mixmeister.com/support_morehelp.html

You need to be prepared to detail the exact nature of your difficulty, including when it began happening, what you were doing at the time it began happening, etc. Know what kinds of other CD applications are installed in your system. Generally, be prepared to discuss whether you've recently installed any other CD burning software or software that may also including CD burn functionality. Also, any patches or updates for software that may have affected the functionality.

Details in the description and presentation of your support request will speed your resolution more quickly. The more you detail the exact nature of your troubles to them immediately, the faster it'll get fixed and the happier you will be.

In other words, "My CD burning functionality stopped working in Studio 7" is not an appropriate first contact query to technical support. Detail your first request as much as possible when you initially send it off to them.

Thanks!

And, yes, the Link that Mme. Fly provided above to an OS X user having troubles may also be a good reference for you. With that particular user, we are especially interested in seeing his description of his problem in detail, because it is the first report we've seen in the forums of trouble with CD burning application in MM Fusion/Studio 7 running on OS X (new platform), so we want to get a handle on the exact nature of that problem.

Likewise, if you also would like to detail the exact nature of your troubles, and get tips back from us here on how to better frame your questions for tech support first, prior to contacting them, we can also be of assistance.

Thanks!

I'm now having this issue as well (totally soundless CDs although the players recognize the number of tracks and total time on the disc.)

I've put in my request for Tech Support and will report back on whatever the fix turns out to be.

Mme.,

Have you installed any software or made any changes to your Windows PC prior to this problem having begun?

CD burning problems in MM are generally unique to the individual, which is why they are almost always referred to tech support. However, if you've done something recently to change your PC subsystem (like a software installation of some type or other change that might have affected the Windows OS), a Windows restore procedure, prior to the date of this change, may be in order.

Thanks!

Yes, I meant to post again about that ... Here is the substance of my response to Tech Support after they sent me an exe that might have been able to cure my problem (and, if that did not work, they also suggested reinstalling my third-party burning software or reinstalling the CD drives themselves]):

quote:

I did not end up installing the downloaded file -- when I rebooted my computer, XP gave me the screen that said it needed to check one of my drives -- the external HD that holds most of my music files. It performed the test and indicated no problems found. I believe I sometimes get this screen if that hard drive gets into the boot-up process "out of order" (or maybe it was turned off "out of order" during the shut-down process.)

In any event, I thought it would be fair to try out the CD burning functionality again BEFORE installing the file you sent me the link to, just in case the previous failure to burn the CDs was somehow related to whatever the issue was that required XP to scan the drive.

So I opened up MixMeister, selected the same playlist that failed to burn previously, and this time the CD burning completed successfully, giving me a CD complete with audio.

So at this point it is working again without that file installed.

So, is it possible that the "no sound" thing happens if all the music is on an external and the connection to that external HD is somehow "asleep" or there is some other failure to communicate?

Or maybe it's just one of those typical PC things where if you reboot enough times, you'll cure the problem?

In answer to the questions, probably no and definitely no (on the multiple reboot speculation), although a single reboot after an installation of some other software may correct the issue, even though that software may not specify that you need to reboot.

Cases of CD burning functionality ceasing to operate correctly in Fusion are nearly always the result of one or more factors related to problems common to CD-burning functionality in all software thus enabled:

--drivers from one CD-burning package conflict with drivers from another.

--changes made to the windows registry by a newly installed product can usurp registry annotations made by MM's Gear CD-burning software that is licensed from Gear solutions by MM and packaged in the MM product.

--drivers from some software package unrelated to CD functionality may conflict (this would be rare, but could be possible)

However, the problems people experience with CD burning in MM are rarely, if ever, related to any problem MM's Gear drivers have--not related to any "real" bugs or problems with the MM software itself--e.g. there is really nothing MM can do, in terms of the development side, to handle this problem in Windows that would make it any better (or worse) than it is now. These problems can be pretty much entirely blamed on how the Windows operating system handles driver conflicts and registry changes with respect to how it handles CD-recording across-the-board.

I've experienced these problems on three separate occasions during my use of MM software over the years, dating all the way back to the early releases of the MM product (which has always used, and continues to use, Gear's CD burning drivers, by the way). In every case, the "fix" I've discovered on my own has been different, which is the reason why we always send those with CD-burning troubles to MM directly for tech support. Trying to "back and forth" a CD-burning issue and get an individual resolution here in the forums when there are so many permutations of the problem, would be virtually impossible. This is particularly the case because of the fact that, as you know, the average computer user seems to have great difficulty in detailing the specific nature of symptoms relative to their individual system's performance problem--e.g. "When did this start happening? What software do you have installed in your system? What software have you recently installed in your system? Did you install any software in your system immediately prior to this happening? What make/brand of CD drive (hardware) is installed in your system?, etc., etc."

However, what I can tell you, is that in nearly every case, with respect to Windows XP, where the Gear CD-burning functionality had been previously working, running system restore and choosing a restore point to restore your base system to the state it was prior to changes that you made (other software installs, etc.) immediately prior to those changes, will usually "right" the problem. However, that then can preclude you from actually installing whatever other software that you need or want and getting it to play nicely with the Gear drivers.

Yeesh! Of course, like many other problems, this is related to the messy design of Windows--that sloppy windows driver and registry model which I've referred to in so many posts here with respect to this and other things like sound and video drivers.

At this point, most of you have just thrown your hands up in the air, right?

Just one question, Tim -- when you talk about

quote:

"When did this start happening? What software do you have installed in your system? What software have you recently installed in your system? Did you install any software in your system immediately prior to this happening?

Would this include the automatic Windows updates? AFAIK that is the only thing that might have been installed on my PC prior to the (temporary) loss of audio on burned CDs.

Yes, an automatic update of Windows could have made changes to your system that might have caused you trouble. From time to time, MS releases a patch update that has trouble, and must subsequently release a 2nd version of the same patch to correct the problem. This is one of the reasons why I utilize a manual update procedure with a "qchained" batch file to process all updates periodically to my Windows machine. I use the same process to do regular updates at client site workstations. I leave automatic update turned off for systems that I manage. Also, automatic updates don't always continue functioning properly in generalized user environments, like offices, for any variety of reasons.

However, due to the security implications, if you're not a system admin that has other security measures--like Domain security and AV scanning at central server locations--in place to deal with spyware, hacks and viruses, leaving windows unpatched for any period of time can have negative consequences.

However, you've indicated that you're now OK and that your problem was only temporary. So, I doubt that anything Microsoft released caused your problem, unless one of these items simply required a reboot. A disk check procedure running at boot time is indicative of something having happened.

I'm curious, by the way, what exactly was the name of the file that MM sent you to try to resolve your problem? I'm wondering if they're sending out one of the Gear driver update executable files that Gear uses to correct these problems or if it is a modded version of one of these.

Let me know.

Thanks!

quote:

Originally posted by tepmix:
........I'm curious, by the way, what exactly was the name of the file that MM sent you to try to resolve your problem? ........

Let me know.

Thanks!

MMCDRUP.EXE

Is everything working for you now?

FWIW, I'm having the exact same problem. It first occurred when I originally installed MMS7 and then I downloaded the indicated CD driver patch file, which fixed it. But approximately a month or so ago, I discovered it had stopped working again and now the patch file will not fix the problem.

RUNNING:
WinXPPro with SP2 and all updates (to my knowledge)
AMD Athlon XP 1800+ with 512 MB of RAM
NEC DVD-ROM ND-3550A drive
Digital Research Technologies 32x10x40 CD-R

Have you recently installed any other 3rd party burning software? (Nero, EZ Creator...etc.)

Those will effect MM and it's burning capabilities.

I've even had ITunes slag the burning software in MM before.

quote:

Originally posted by DnC:
Have you recently installed any other 3rd party burning software? (Nero, EZ Creator...etc.)

Those will effect MM and it's burning capabilities.

I have CDBurnerXP installed, as well as MediaMonkey 3.x (latest version). I'm wondering if it might have something to do with CDBurnerXP, because I know I have updated MediaMonkey a number of times with no issues.

You should have faster resolution of your CD burning troubles if you contact MM support directly to try to resolve them. MM support is available to all legitimately registered users of current versions of MM products, including Studio 7.

MM/Numark prefers direct contact from the customer for resolution of CD burning troubles because of the multiple permutations of conflicts between varying CD-burning applications and the Gear CD drivers that MM licenses from Gear Software.

CD-burning can fail in Windows in variety of ways with or without the use of MM software. It is a fairly common occurrence amongst users of multiple CD burning applications, some of which can cause conflicts in the Windows system registry, among other problems.

Although I've never had to contact them directly to resolve these issues myself (and I too have had them), it is much easier for a MM/Numark tech to assist you in obtaining a fast resolution because of the permutations mentioned above.

And, Mme., the filename of the application MM provided to you would appear to be an acronym for "Mixmeister CD Utility Repair Program." Interesting.

For those who care to speculate as to why Mixmeister prefers direct contact by the customer for complex technical support issues, as opposed to responding directly to support requests here in the forums, this is related to licensing issues, given rising piracy of the product line. Understandable, and fully supported by the volunteer staff here at beatmixing.com. Beatmixing.com is here to facilitate support communications, provide a musical outlet for users of MM products, provide a place for common airing of product uses and for reporting of common problems in assistance to and furtherance of official technical support. We should not be considered a replacement for it.

If you continue to have issues with CD burning problems, please contact MM_Sandor above at the number he provided, and be prepared to provide your license key and registration information for MM/Numark.